FAIR PROCESSING NOTICE & COOKIE POLICY
Contents
SportsCover Direct is the data controller and is committed to protecting your privacy. This privacy policy explains how we collect information, what we do with it and whom we share it with. By using this website, you agree to this privacy policy. Please take the time to review this privacy policy carefully. You can use the contents table to jump to the appropriate section.
When you contact us, whether by phone, email, through our websites or otherwise, we may keep a record of your communication with us to help solve issues that you might be facing, but also for training quality assurance and statistical purposes, as well as to improve our products and services.
Using information about you
We use information about you to provide an estimate or quote, facilitate the purchase of products through this site and to carry out our obligations for any agreement you have with us (and information relating to joint, family or group applications):
We may contact you by phone or post and, if you provide us with an email address or mobile phone number, we may send you emails and/or text message with operational messages about your insurance policy. As texts and emails are not necessarily secure and can be intercepted, we will keep confidential information to a minimum.
Sharing Your information With Third Parties
We will only share your information:
Holding Your Information
We collect and retain your information when you access our website, complete an insurance quote or purchase an insurance policy or when you provide information over the telephone or internet. We also retain information about policies you hold with us, including transactions and payments you make to us.
We may supplement the information we hold about you with information from third parties such as credit reference agencies and publicly available sources to performs checks, assess the accuracy of the information we hold about you and provide you with relevant offers.
We may monitor and record calls to and from our customer services centres to improve our service and prevent and detect fraud.
If you contact us electronically (email or internet), we may collect your electronic identifier such as your internet protocol address (IP Address). When you visit our website, we collect non-personal information about your browsing habits using cookies.
Insured Persons
We will retain and use information relating to insured persons that you provide to us. If you provide us with details of other insured persons, you must ensure that you have the permission of the other insured persons before revealing information to us about them.
Special Personal Data
We may process personal data where necessary, for example where you tell us you have a medical condition which requires special treatment or where you tell us that you have information relating to criminal conviction in connection with your insurance policy.
Sending Your Information Outside The EU
We may send your personal information to other countries outside the EU, for example where our service provider has a data centre overseas, but only when we can be sure your information will be adequately protected.
How Long We Keep Your Information
We keep your information for as long as we need to for legitimate business purposes and for legal and regulatory reasons. We will retain your information after your policy has lapsed and where you make an application but do not go on to purchase the product from us.
Our Insurers
Our insurance products are offered in conjunction with a limited number of insurers. The reference to “we” in this section of the privacy policy refers to us and our insurers.
Credit Reference Agencies
To provide you with quotations or to assess your insurance application and the terms on which cover may be offered, and to process claims and maintain your policy during the period of insurance and at renewal, we may obtain information about you, those insured/named on your policy and any person who may be paying your premiums from third parties such as credit reference agencies (including publicly available data, previous searches and the full electoral register).
The agencies may record our enquiries. This will not affect your credit rating.
Fraud Prevention Agencies
We may share your information with the Claims and Underwriting Exchange register, run by the Insurance Database Service Limited (IDS Ltd) and other similar databases or fraud prevention agencies.
We will send you tailored marketing information by post, telephone, text and email, if you have expressly agreed to receive marketing information via these channels.
We may contact you if you abandon or fail to complete an online quotation or application to see if we can offer you any assistance.
We may also display tailored online advertising on third party websites, such as social media sites, sites operated by internet service providers and sites which sell advertising space.
We may use the information that we hold about you to personalise the advertisements to you. Where we display personalised advertisements on third party sites, we display the Ad Choices logo which you can click on for further information about online behavioural advertising.
For sites you have subscribed to, such as social media sites and email providers, the terms and conditions and privacy policy for that site will explain how advertisements are displayed.
You can opt out of marketing during the application process or at any time by using the unsubscribe options when we contact you, via your customer area, or by calling us.
We collect and use non-personal information in the following ways.
Internet Protocol (IP) Addresses
When you visit our site, we log your IP address (the unique address which identifies your computer on the internet). We use IP addresses to collect broad geographic information on our site visitors.
Cookies
This site, along with most websites, uses cookies to enhance your experience on our website.
Cookies are small text files that are downloaded to your device when you visit a website. The contents of the cookies are then available to the originating website each time you visit it.
Cookies cannot look into your computer and obtain information about you or your family or read any material kept on your hard drive and cookies cannot be used to identify who you are.
If you disable cookies you may not be able to log into the secure areas of our website to retrieve your insurance documents or renew your policy, voucher codes and promotional offers may not be applied and your navigation of our site may be less enjoyable.
How We Use Cookies
Cookies do many different jobs. They can help you to navigate between pages efficiently, remember your preferences, and improve the user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
Different Types of Cookies
Web Analytics
To develop our site in line with our customers’ needs, we keep a track of which pages are visited most frequently and how long visitors spend on our site. We use this information to help improve the site.
Online Surveys
From time to time, we may invite our website visitors and customers to participate in an online survey about our online and claims services. Participation is entirely optional and any information we collect is only used to improve the products and services we offer to our website visitors and customers.
You can find out more about how we use your information by simply calling us or writing to us:
Write to us: The Data Protection Officer, SportsCover Direct Limited, Dovetail House, Wycombe Road, Stokenchurch, Bucks, HP14 3RQ.
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your working relationship with us.
Your Rights In Connection With Personal Information
Under certain circumstances, by law you have the right to:
No Fee Usually Required
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.
What We May Need From You
We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is an appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
Right To Withdraw Consent
In the limited circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time.
To withdraw your consent, please contact the Data Protection Officer. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.
Data Protection Officer
We have appointed a Data Protection Officer (DPO) to oversee compliance with this privacy notice. If you have any questions about this privacy notice or how we handle your personal information, please contact the DPO.
From time to time we make changes to this privacy policy. Please check this privacy policy regularly for any changes. Our Terms & Conditions of Business apply.